Privacy Policy

Overview

Last Updated: July 16, 2025

Welcome to Leaseora's Privacy Policy. This policy describes how Leaseora GmbH ("Leaseora," "we," "us," or "our") collects, uses, and shares your personal information when you use our website, mobile applications, and other online products and services (collectively, the "Services"), or when you otherwise interact with us.

We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us at privacy@leaseora.com.

This privacy policy applies to all information collected through our Services, as well as any related services, sales, marketing, or events. By using our Services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information You Disclose to Us

We collect personal information that you voluntarily provide to us when you register for our Services, express an interest in obtaining information about us or our products and services, participate in activities on the Services, or otherwise contact us.

The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include:

• Personal Identifiers: Name, email address, phone number, postal address, and other similar identifiers.
• Account Information: Username, password, account preferences, and account activity.
• Financial Information: Payment card details, bank account information, and billing address.
• Commercial Information: Records of properties, leases, transactions, and purchase history.
• Professional Information: Business contact information, job title, and company details.
• Profile Information: Profile photo, biographical information, and preferences.

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate our Services. This information does not reveal your specific identity but may include device and usage information, such as:

• Device Information: IP address, browser type and version, operating system, device type, and other technical information.
• Usage Data: Pages visited, time spent on pages, click-through patterns, and other interaction data.
• Location Data: General location information based on IP address or more precise location if you grant permission.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies. For more information, please see our Cookie Policy.

Information from Third Parties

We may receive information about you from third parties, including:

• Business Partners: Information from our business partners, such as payment processors and analytics providers.
• Social Media: Information from your social media accounts if you choose to link them to our Services.
• Public Sources: Information from publicly available sources, such as property records and business registrations.

How We Use Your Information

We use your personal information for various business and commercial purposes, including:

• Providing and Improving Our Services: To provide, operate, maintain, and improve our Services, including processing transactions, managing accounts, and developing new features.
• Communication: To communicate with you about our Services, respond to inquiries, provide customer support, and send important notices and updates.
• Marketing and Promotion: To send you marketing communications, promotional offers, and information about events and opportunities that may be of interest to you, subject to your preferences.
• Personalization: To personalize your experience with our Services, including recommending properties, features, and content based on your preferences and activities.
• Analytics and Research: To conduct research and analysis to better understand how users access and use our Services, and to improve our Services accordingly.
• Security and Fraud Prevention: To detect, prevent, and address technical issues, security incidents, fraud, and other harmful activities.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.

We process your personal information for these purposes based on the following legal grounds:

• Performance of a Contract: Processing necessary to fulfill our contractual obligations to you.
• Legitimate Interests: Processing necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.
• Consent: Processing based on your consent, which you can withdraw at any time.
• Legal Obligation: Processing necessary to comply with our legal obligations.

Information Sharing and Disclosure

We may share your personal information in the following situations:

• With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
• With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
• With Other Users: When you share personal information or interact with public areas of the Services, such information may be viewed by all users and may be publicly distributed.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.
• Vital Interests and Legal Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.

We do not sell your personal information as the term "sell" is traditionally understood. However, if you are a California resident, the California Consumer Privacy Act (CCPA) broadly defines "sale" in a way that may include some transfers of personal information. To the extent that "sale" under the CCPA includes the activities described above, you have the right to opt-out of the sale of your personal information.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

We maintain physical, electronic, and procedural safeguards to protect your personal information, including:

• Encryption: We use encryption technologies to protect data transmitted between your device and our servers.
• Access Controls: We restrict access to personal information to authorized employees, contractors, and service providers who need to know that information to operate, develop, or improve our Services.
• Security Monitoring: We regularly review our information collection, storage, and processing practices, including physical security measures, to guard against unauthorized access to systems.
• Security Training: We provide security training to our employees and require them to sign confidentiality agreements.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You have the right to request access to the personal information we collect from you.
• Correction: You have the right to request that we correct or update your personal information.
• Deletion: You have the right to request that we delete your personal information.
• Portability: You have the right to request that we provide you with a copy of your personal information in a structured, commonly used, and machine-readable format.
• Restriction: You have the right to request that we restrict the processing of your personal information.
• Objection: You have the right to object to our processing of your personal information.
• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
• Opt-out of Marketing: You have the right to opt-out of marketing communications we send you at any time.

To exercise your rights, please contact us at privacy@leaseora.com. We will respond to your request within the timeframe required by applicable law.

Please note that we may ask you to verify your identity before responding to such requests, and we may not be able to comply with your request in all circumstances, such as where we are legally required to keep certain information.

Account Information

You can review and change your account information by logging into your account settings. If you would like to terminate your account, please contact us at support@leaseora.com, but note that we may retain certain information as required by law or for legitimate business purposes.

Cookies and Similar Technologies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. For more information about cookies and how to manage them, please see our Cookie Policy.

Marketing Communications

You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us. You will then be removed from the marketing email list; however, we may still communicate with you for service-related purposes.

International Data Transfers

Our Services are operated globally, and your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Germany and choose to provide information to us, please note that we transfer the information, including personal information, to Germany and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

When we transfer personal information from the European Economic Area (EEA), United Kingdom, or Switzerland to countries that have not been deemed to provide an adequate level of protection, we use specific contractual clauses approved by the European Commission (Standard Contractual Clauses) or other appropriate safeguards to protect your personal information.

Children's Privacy

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

• By email: privacy@leaseora.com
• By mail: Rosenthaler Straße 72 A, 10119 Berlin, Germany
• By phone: +49 173 8622196

Please note that Leaseora GmbH is the data controller responsible for your personal information.. If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.